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Orders & Shipping

Track orders, shipping info, delivery times

12 articles

Returns & Refunds

Return process, refund policies, exchanges

8 articles

Payments & Billing

Payment methods, billing issues, invoices

6 articles

Account & Security

Login issues, password reset, account settings

10 articles

Popular Help Articles

How to Track Your Order

Learn how to track your order status and get real-time updates on delivery.

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Returning an Item

Step-by-step guide on how to return an item and get a refund.

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Payment Methods Accepted

Information about all the payment methods we accept.

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Delivery Areas & Times

Check if we deliver to your area and estimated delivery times.

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Frequently Asked Questions

How long does delivery take?

Delivery typically takes 1-3 business days within Dar es Salaam. For other regions, please contact our support team for estimated delivery times.

What payment methods do you accept?

We accept mobile money (M-Pesa, Tigo Pesa, Airtel Money), bank transfers, and cash on delivery in selected areas.

Can I modify my order after placing it?

You can modify your order within 1 hour of placement by contacting our customer service. After that, modifications may not be possible.

Do you deliver outside Dar es Salaam?

Currently, we primarily deliver within Dar es Salaam. However, we're expanding to other regions. Contact us to check if we deliver to your area.