Returns & Refunds Policy
Our commitment to your satisfaction
Table of Contents
1. Return Period
We want you to be completely satisfied with your purchase. You have 7 days from the date of delivery to initiate a return for most items.
2. Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
3. Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
Personal Care Items
Skincare, cosmetics, and personal hygiene products
Underwear & Swimwear
For obvious health and hygiene reasons
Customized Products
Items made to your specific specifications
Perishable Goods
Food items and other perishable products
Digital Products
Software, e-books, and digital downloads
4. Return Process
Follow these simple steps to return an item:
Contact Customer Service
Email us at juvelinetechnologies@gmail.com or call +255774853583 within 7 days of delivery.
Get Return Authorization
We'll provide you with a Return Authorization Number and instructions.
Package Your Item
Securely package the item in its original packaging with all accessories.
Return to Us
Use our pickup service or drop off at our designated return centers.
5. Refund Process
Once we receive and inspect your return, here's what happens:
Important Notice
Returns without prior authorization or those that don't meet our eligibility criteria will not be processed and will be returned to the sender at their expense.
Need Help With a Return?
Our customer service team is ready to assist you with any return-related questions.