Orders Policy
Understanding our order processing and delivery procedures
Last updated: October 27, 2025
Table of Contents
1. Order Process
When you place an order with us, here's what happens:
Order Confirmation: You'll receive an email confirmation immediately after placing your order.
Processing Time: Orders are processed within 24 hours during business days (Monday-Friday).
Stock Verification: We verify product availability before processing your payment.
Order Status: You can track your order status in your account dashboard.
2. Payment Methods
We accept various payment methods to make your shopping experience convenient:
Mobile Money
M-Pesa, Tigo Pesa, and Airtel Money supported for quick payments.
Bank Transfer
Direct bank transfers to our corporate accounts.
Cash on Delivery
Available for selected areas in Dar es Salaam and major cities.
3. Shipping & Delivery
Delivery Areas: We currently deliver within Dar es Salaam region with plans to expand to other regions soon.
Delivery Time: 1-3 business days within Dar es Salaam, depending on your location.
Shipping Costs: Calculated based on your location and order size. Free delivery on orders over TZS 100,000.
Delivery Hours: Our delivery team operates from 8:00 AM to 6:00 PM, Monday to Saturday.
4. Order Modifications
Need to make changes to your order? Here's what you need to know:
Before Processing: You can modify your order within 1 hour of placement by contacting our customer service.
After Processing: Once your order is being processed, modifications may not be possible.
Address Changes: Contact us immediately if you need to change your delivery address.
5. Order Cancellations
You can cancel your order under the following conditions:
Full Refund: Orders cancelled before processing are eligible for full refund.
Partial Refund: Orders cancelled during processing may incur a small processing fee.
Non-cancellable: Orders that have been shipped cannot be cancelled.
6. Order Tracking
Stay informed about your order's journey:
Real-time Updates: Track your order status in your account dashboard.
SMS Notifications: Receive SMS updates when your order is out for delivery.
Customer Support: Contact us for any tracking-related inquiries.
Need Help With Your Order?
Our customer support team is here to assist you with any order-related questions.